Clients & Breakthroughs

Partial Client List

Kaiser Permanente

GlaxoSmithKline

Bureau of Primary Health Care

Institute for Healthcare Improvement

Judicial Council of California

Alameda Health Consortium

Breakthrough Stories

• Created and delivered highly effective change management programs, including a unique cultural sensitivity training program for blind and low vision employees of the Lighthouse for the Blind.
• Developed a successful conflict resolution program for a troubled non-profit and a simple tool to measure professional satisfaction with demonstrated improved satisfaction in one year.
• Designed and delivered team building workshops for multi-disciplinary teams that reduced staff conflict and increased team effectiveness.
• Facilitated crisis planning sessions for hospital shutdowns, layoff planning, and a non-profit organizations response to a government freeze in payments.
• Facilitated product design and product launch meetings for an e-health company.

CLIENT TESTIMONIALS

“I have had the honor to have worked with Ms. Robin Tucker as a our consultant.  She has worked with my team at the Contra Costa County Health Services Department’s Reducing Health Disparities Initiative to develop a curriculum to be used in training our department staff.  We have a very large and diverse department consisting of 11 divisions that include among them, hospital, medical clinics, mental health clinics, public health clinics, and alcohol and other drugs.  Robin worked very well with my team in helping us to focus on the most salient points and methods to incorporate into the curriculum always keeping in mind the diversity of functions and staff within our department.  The collaboration was very good and resulted in a very good product, which was pilot tested before full implementation.

I would recommend hiring Robin to assist in working with a team that needs guidance and clarification of tasks.  She is knowledgeable, sensitive, and adaptable to your specific needs without imposing her own viewpoint.”

Namasté,
José Martin

Formerly Reducing Health Disparities Leader, Contra Costa County

“Robin was so creative and strategic when I worked with her at KP that when she started her own business I engaged her services to give Diversity Workshops for GSK.  Her workshops were by far the best ones I’ve ever attended. Robin’s unique ways of engaging the audience made the experience enjoyable, very valuable and memorable. I highly recommend Robin and her work!”

 Arlene Kirsch

GlaxoSmithKline

“Robin’s workshop facilitation and co-facilitation skills are excellent.  Given the sensitive issues of race, racism and interpersonal communication in the context of institutional racism she was able to keep participants focused on what they CAN do to eliminate the impact of racism in the healthcare encounter.   Her presentation was factual, well researched, clear and concise.”

Ginger Smyly, Public Health Manager

A WOMAN AND MINORITY OWNED BUSINESS